TERMS AND CONDITIONS – LIFE EXPEDITIONS

Last Updated: July 24, 2025

Thank you for choosing Life Expeditions. These Terms and Conditions govern the use of our website, as well as the contracting and provision of the tourist services offered by our company. By using our digital platforms, submitting a form, or confirming a reservation, you fully and knowingly accept this document.

We recommend that you carefully read each section before hiring our services. If you have any questions, you may contact us before confirming your reservation.

1. Acceptance of the Contract

This document constitutes a binding contract between the client (hereinafter, “the Client”) and Life Expeditions (hereinafter, “the Operator”).

It is understood that any person who contracts our services expressly accepts these Terms and Conditions by:

• Making a reservation through the website, email, WhatsApp, or any other official channel
• Making any type of payment (full or partial)
• Browsing the website and completing forms

This acceptance has the same legal effect as a physical signature, in accordance with electronic commerce regulations applicable in Peru, the European Union, the United States, and other jurisdictions.

2. Purpose of the Service

Life Expeditions offers tourist services that may include: day tours, multiday packages, tourist transportation, professional guide services, accommodation (when specified), entrance tickets to archaeological sites, meals, and pre-trip advisory.

The full description of each service is detailed on our digital platforms, personalized quotes, or technical sheets delivered via email. The Operator commits to providing the contracted services as stipulated, unless affected by force majeure.

3. Reservation Process and Payment Conditions

3.1 Reservation

To ensure service availability, prior reservation is required. A reservation is considered confirmed only when:

• The Client has completed the required information
• The minimum deposit of 50% of the total value has been received
• The Client has received written confirmation from the Operator

3.2 Payment Methods

We accept payments through the following methods:

• International credit or debit cards (Visa, Mastercard, American Express)
• National or international bank transfers (prior coordination required)
• Secure payment gateways authorized by the Operator (such as Stripe, PayPal, or others)
• Other alternative payment methods provided by the company depending on operational availability and the client’s location

It is the Client’s responsibility to verify if their bank or financial service provider applies exchange fees, international transfer charges, or other additional costs. The Operator is not liable for such external charges.

4. Cancellation and Refund Policy

4.1 Cancellations by the Client

• The initial 50% deposit is non-refundable and non-transferable under any circumstances, including illness, flight cancellations, personal itinerary changes, or any other reasons external to the Operator.
• Cancellations made less than 48 hours before the start of the service are not eligible for any refund.

4.2 Cancellations by the Operator

If the Operator is forced to cancel an activity due to external reasons (extreme weather conditions, road closures, social unrest, natural disasters, armed conflicts, wars, pandemics, acts of terrorism, or other extraordinary circumstances that prevent the safe execution of the service), the Client will be offered:

• The possibility to reschedule the service, subject to availability and the payment of applicable additional costs, as certain reservations such as entrance tickets, accommodations, or transport contracted with third parties are non-refundable and must be covered by the Client in the event of rescheduling
• Or an open credit to be used within the next 12 months, applicable to other services offered by Life Expeditions, without obligation to maintain the original conditions and subject to deduction of incurred expenses such as non-refundable reservations, tickets, accommodations, transportation, or other services previously acquired by the Operator on behalf of the Client

No cash refunds will be issued in any of the aforementioned cases.

5. Service Modifications

The Operator reserves the right to make reasonable adjustments to the contracted services, including:

• Changes to departure or return schedules
• Substitution of guides, transport, or local providers
• Adjustments in the order of visits or itinerary points
• Removal of activities for group safety reasons

These modifications may be communicated up to the time of service execution. They will not result in compensation or refunds, as long as the essence of the contracted service is maintained.

6. Disclaimer of Liability

By contracting our services, the Client acknowledges and accepts that:

• Activities may involve exposure to unpredictable natural conditions (altitude, rain, snowfall, uneven trails, wild animals, among others)
• Participation is voluntary and at the Client’s own risk
• In case of accident, loss, or damage during the experience, the Client releases the Operator from all legal, civil, or financial liability, as well as its staff, guides, contractors, or partners

Life Expeditions is not responsible for:

• Accidents caused by negligence on the part of the Client or their group
• Loss of personal belongings
• Delays caused by third parties (airlines, trains, hotels)
• Physical discomforts resulting from altitude, weather conditions, or lack of prior preparation

We strongly recommend purchasing international travel insurance.

7. Physical Condition and Health

At the time of reservation, the Client certifies that:

• They are in suitable physical and psychological condition to participate
• They do not suffer from serious, cardiac, respiratory, or psychiatric conditions that may pose a risk to their safety or that of the group
• If they have medical conditions, dietary restrictions, or special requirements, they must inform the Operator in writing in advance

The Operator is not responsible for medical complications that arise during or after the tour.

8. Use of Images, Videos, and Other Content

During the provision of contracted services, photographs, videos, or other audiovisual content may be taken in which the Client may appear directly or incidentally. By contracting our services:

• The Client accepts and automatically authorizes the use of their image, voice, or likeness in such material
• This authorization is free, unlimited, non-remunerated, and includes promotional, commercial, editorial, or institutional purposes, both digital and printed
• The Client waives any claim or right of objection, understanding that this release is deemed accepted upon contracting the service

The only exception will be if the Client expresses their refusal in writing before the start of the tour.

9. Personal Data Protection and Analytics Tools

9.1 Data Collected via Forms and Digital Channels

Life Expeditions collects personal information through online forms, emails, messaging channels, social networks, and other digital means. This data may include:

• Full name
• Email address
• Phone number
• Nationality and country of residence
• Intended travel dates
• Tourism interests
• Additional comments
• And other personal data voluntarily provided by the Client

The Client expressly authorizes this data to be used for:

• Personalizing service and responding to inquiries
• Preparing proposals tailored to their tourism profile
• Conducting internal quality analysis and service optimization
• Sending future promotional campaigns, news, or recommendations
• Sharing it in a limited way with strategic partners under confidentiality agreements, always within the scope of the tourism experience

Life Expeditions will never sell or share data with third parties outside of its direct operation.

9.2 Digital Tracking Tools

By browsing our website, the Client authorizes the use of behavior tracking and analytics technologies such as:

• Google Analytics
• Meta Pixel (Facebook)
• Microsoft Clarity
• And other tools deemed necessary by the Operator to evaluate digital performance, improve user experience, or implement marketing campaigns more efficiently

These tools may collect data such as: pages visited, browsing duration, clicks, cursor movements, device type, and approximate location.

The collected information is used exclusively for operational and statistical purposes and is subject to each platform’s privacy policies. The Client may configure their browser to limit or revoke consent to this digital tracking.

10. Intellectual Property

All content on the website, including texts, images, itineraries, descriptions, logos, designs, and PDF documents, is the exclusive property of Life Expeditions or its providers. Reproduction, distribution, or modification is prohibited without written authorization.

11. Governing Law and Jurisdiction

This contract is governed by the laws of the Republic of Peru. Any dispute shall be resolved by the competent courts of the city of Cusco.

In case of ambiguity or legal void, the Client agrees that the interpretation of the contract shall be made in favor of the Operator, ensuring the continuity and viability of the service.

12. Modifications to the Terms

Life Expeditions may modify these Terms and Conditions without prior notice. Changes will apply to new reservations. We recommend reviewing them periodically. The current version will always be published at https://lifexpeditions.com/terms-conditions